4 Exceptions revocation right
Belgian law, a couple of exceptions:
The customer can not revoke his purchase for a selective number of products and services. The main ones are:
- Production or service delivery commenced with consent of the customer before end of reflection period. (For example, there was an urgency to get the service delivery be done a.s.a.p., the service is consumed: the right to consult a data bank)
- Custom build goods – They are build to the specifications of the customer, or have a personal nature (e.g.: custom paint color)
- Return impossible due to goods nature. (e.g.: 5000 Kg stabilized sand)
- Perishable, fast deteriorating goods (e.g. Fruit & vegetables, Flowers)
- Seal broken (e.g. Audio, video, software)
- Newspapers, magazines
- Lottery & bets
- Home caddy/package delivery
- Lodging, transport, catering, leisure services
(English translation for above: The consumer can not cancel this purchase afterwards)
Likely sanctions for seller...
Typical impact for not mentioning the legally required texts or not being compliant with them:
- Return shipping cost at charge of the seller (in case you forgot to mention upfront return shipment costs are at charge of the customer)
- Reflection period increased to 12 months instead of 14 days (in case you forgot to mention the return policy)
Source: Antoon Schockaert, Unizo presentation, “e-commerce, begin er niet aan!”